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  • Tuesday, January 1, 2019

  • CIIT

  • ORIC-PD

Professional customer service gives you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This 2-days training on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

 

How You Will Benefit

  • Deliver better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your 
    organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation—and how to respond 
    appropriately and assist in quickly finding a workable solution to 
    your customer’s problem

What You Will Cover

  • The benefits of providing good customer service
  • Focusing on customer service excellence and success
  • How customer service creates revenue
  • Why customer satisfaction is based on perceptions
  • Focusing on customers’ top two expectations to save time and 
    reduce stress
  • Managing customer expectations by personality style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors 

 

Who Should Attend

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, as well as managers train their staff to offer excellence in customer service. 

 

Workshop registration fee is Rs.16,500 per participant.

 

LAST DATE TO REGISTER: 28th January, 2019


Interested persons may register online by clicking “REGISTER” on the ORIC-PD website http://ww3.comsats.edu.pk/oric-pd/ and submit their fee in advance.


For further inquiries please email Mr. Uzair Alvi uzair.alvi@comsats.edu.pk or call 0340-0505570.

  • Monday, December 31, 2018

  • CIIT

  • INIT

The 8th International Workshop on Internet Security: Enhancing Information Exchange Safeguards being held in Doha, State of Qatar from 23-27 December 2018, was successfully inaugurated at Retaj Al Rayan Hotel in Doha.

Her Excellency Dr. Hamda Hassan Al-Sulaiti, Secretary-General of Qatar National Commission for Education, Culture and Science graced the occasion as Chief Guest. The opening ceremony was also attended by Diplomats from Syria, Turkey, Gambia and Palestine.

Dr. Hamda Al Sualiti in her opening speech commended the efforts of all the partner organizations including, INIT, COMSATS, ISESCO and Qatari National Commission. Excellent support and facilitation were provided by the Qatari National Commission for the conduction of the event under the kind leadership of Dr. Hamda Al Sulaiti.

Mr. Salem Al Mansoori was the focal contact on behalf of Qatari National Commission who managed the event with seamless efficiency.

Dr. Akber Gardezi delivered the Engr. Tahir Naeem, Executive Director INIT message on his behalf which highlighted that there is much work to be done in the cyber domain especially from the context of Developing Countries.

The message from Dr. S.M Junaid Zaidi Executive Director COMSATS which was delivered by Mr. Farhan Ansari and message of ISESCO was delivered by Dr. Haider Abbas.

The current workshop the 8th Chapter in this series, and INIT has offered sponsorship to five participants hailing from public sector organizations , private sector and universities from Malaysia , Kazakhstan, Jordan , Palestine and Pakistan.

This workshop includes sessions On Cyber Threat Intelligence and Smart Cities on the first day, On the second day the sessions focus on organizational security structures and their specific security requirements in terms of identifying threats related to network protocols.

On the third day the session focuses on digital forensics, on the fourth day focus is on to understand what is hacking.

On the fifth day the session is on cyber threats to understand more advanced attacks specifically the concept of kill chain. All the training modules are being delivered by world class trainers, belonging to prestigious academic and research organizations.

The workshop is being attended by participants from State of Qatar, Pakistan, Malaysia, Jordan, Kazakhstan, Morocco, and Bangladesh.

The Internet Security Workshop series is a realization of the fact that capacity building and institutional development are two important areas warranting intervention by INIT, our prime focus is to identify, bring out and sensitize issues, impart a body of knowledge and promote collegial interaction and interdependence among individuals and institutions in the Islamic World.



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  • Wednesday, November 28, 2018

  • CIIT

  • PD HR

An information session on Fulbright Degree Program and Graduate Record Examination (GRE) was held at the COMSATS University Islamabad (CUI) on November 28th, 2018 at 11:30 am.  Ms. Katherine Aziz and Ms. Mashal Naeem Khan education Advisors of United States Educational Foundation in Pakistan (USEFP) were invited for the said event. The session was attended by faculty/staff members and final year students of the Islamabad Campus.

The session started with recitation of the Glorious Quran and was followed by the presentation of Ms. Mashal Naeem Khan. She briefed the audience on the Fulbright application process and eligibility criteria. She informed that GRE is required for all applicants and Fulbright starts accepting applications in February and the deadline is around May.

Ms. Mashal Naeem Khan also discussed the format of GRE general test and informed that a GRE workshop would be conducted soon at the CUI, followed by GRE mock Test. To encourage the participants in taking the GRE mock test she announced that the top two scorers of the mock test having over 300 score would be given free GRE voucher worth US$205 by the USEFP.  

A good number of people attended this session and the participants keenly asked questions during the session. The participants acknowledged the usefulness of the information provided at the session.

This session was organized by the Directorate of Planning, Development and Human Resource Development.



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  • Tuesday, November 27, 2018

  • CIIT

  • Cubator 1ne

Experts Vision announce Machine Learning Workshop on November 22, 2018


  • Tuesday, November 20, 2018

  • Business

  • Shama Munir

The Department of Computer Science conducted Workshop on “Free Lancing-From-Basic to Advanced” arranged by Assistant Professor, Dr. Musarrat Abdullah on November 8, 2018 by Shaheer Ullah, Free Lancer / graphic designer.

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